Treating Customers Fairly

All staff within COBRA Insurance Brokers Ltd are fully committed to Treating Customers Fairly and demonstrate our understanding of this by:-

  • Providing our customers with a product which is most suitable for their needs
  • Tailoring our advice to our customers and their knowledge of insurance
  • Providing a transparent, efficient and professional service and constantly review this to identify areas for improvement
  • Protecting the interests of our customers at each stage of the product life cycle, from promotion through to after sales service
  • Resolving mistakes as quickly as possible
  • Showing flexibility, empathy and consideration towards our customers
  • Exhibiting clarity in all our customer dealings

Contact us:
If you have any questions, please contact:

Jan Staniforth
Compliance Manager
Telephone: 01883 333514
Email: jan.staniforth@cobrainsurance.co.uk